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Delivery Policy

To keep costs as low as possible we currently have two methods of shipping available.
The first option allows you to arrange for collection from our HQ in Noordhoek, Cape Town.

The second option prompts us to arrange for delivery of your product to your closest PostNet branch. You will receive an order confirmation email asking you to select which PostNet branch would be most convenient for you. Please note that PostNet only operates within South Africa.

Delivery will be within 5-7 Business Days from when we email you the Order Confirmation unless there is an issue with stock or a Force Majeure Event. In the event of a delay we will notify you.

Occasionally our delivery to you may be affected by an issue with stock or a Force Majeure Event. In the event of a delay we will notify you.

How to cancel an Order Prior to delivery

  • You may cancel your Order within 7 days from the date which we send you the Order Confirmation provided the Products have not yet been delivered.
  • If you wish to cancel your Order you must contact the administrator at stop@commanderhq.net so that we can reverse your payment.
  • You must send us written notification of your cancellation to stop@commanderhq.net

How to cancel an Order After delivery

If the Products have been delivered to you after you notify us to cancel your Order, then you must return it to us without undue delay and in any event not later than 5 (five) days after the day on which you let us know that you wish to cancel the Order. You must send it back to the return address specified on your delivery invoice. Unless the Products are faulty, you will be responsible for the cost of returning the Products to us. If we have offered to collect the Products from you, we will charge you the direct cost to us of collection.