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Terms

  • Definitions and interpretation
    • li>Definitions
  • In these Terms the following words and phrases have the meanings set out below:
  • "CommanderHQ Website" means commanderhq.net, www.commanderhq.biz , www.commanderhq.info , www.commanderhq.mobi , www.commanderhq.org , and other related URLs, mobile web applications and/or native applications;
  • "CommanderHQ Service" means the services available on the CommanderHQ Website;
  • "Company" "we", "our", "us" means Cellular Media Distribution (PTY) LTD, registration number 2016/532823/07, a limited liability company incorporated in the Republic of South Africa and having its registered postal address at PO Box 2167. Sun Valley, Cape Town, 7985.
  • "Order" means your online order for the Products on the Website;
  • "Products" means the products available for sale as contained in the Product Catalogue on the Website;
  • "Product Catalogue" means the online product catalogue containing Product details and prices;
  • "Terms" means the terms stipulated in this document;
  • "Website" means this website which is accessible https://www.commanderstore.com/ or any other URL used by us from time to time;
  • "you" and "your" means any customer who registers on the Website.
  • compliance with Terms
  • These Terms govern the order, sale and delivery of Products, and the use of this Website.
  • These Terms are binding and enforceable against every person that accesses or uses this Website including without limitation each user who registers as contemplated below. By using the Website you acknowledge that you have read and agree to be bound by these Terms.
  • You must agree to these Terms if you wish to place an Order to purchase the Products.
  • You can agree to these Terms by registering on the Website in accordance with paragraph 3 below and clicking on the checkbox next to the words "I have read, understood and agree to these Terms".
  • When you agree to these Terms, this will become a legal contract between you and us.
  • If you do not agree to these Terms you must:
  • immediately stop using this Website and the Website content; and
  • immediately delete any and all copies of the Website content in your possession or under your control.
  • You may print a copy of these Terms. If you have any difficulty printing these Terms or require assistance in obtaining a hard copy or electronic copy of these Terms you should contact us on support@commanderhq.net
  • Important Notice
  • These Terms apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
  • These Terms contain provisions that appear in similar text and style to this clause and which -
    • may limit the risk or liability of or a third party; and/or
    • may create risk or liability for the user; and/or
    • may compel the user to indemnify the Company or a third party; and/or
    • serves as an acknowledgement, by the user, of a fact.
  • Your attention is drawn to these Terms (in bold font) because they are important and should be carefully noted.
  • If there is any provision in these Terms that you do not understand, it is your responsibility to ask us to explain it to you before you accept the Terms or continue using the Website.
  • Nothing in these Terms is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or the Company in terms of the CPA.
  • Registration and account
  • If you are a registered member and/or user of the CommanderHQ Service ("Member") you can use your username/email address and password which you use on the CommanderHQ Website to create an account.
  • If you are not a Member of the CommanderHQ Service, you will be required to register on this Website by completing an electronic registration form. Only customers who have registered and paid their membership fee may place
  • Orders for Products.
  • You must be at least 18 years or older to register on the Website. If you are under the age of 18 years, you must have the consent of your legal guardian to use the Website.
  • How to register
  • If you are a first time customer or not a Member you must register on the Website as a Member to open a customer account. You will be required to pay a monthly membership fee or R99.00 (ninety nine Rand), or day rate of R199.00 (one hundred and ninety nine rand), or annual membership fee of R 999.00 (nine hundred and ninety nine rand). Only customers who have registered and paid the membership fee may place Orders for Products.
  • You will be required to complete an electronic registration form which will include:
    • creating a unique password;
    • providing us with all the information we require, including but not limited to a valid email address, physical address and contact number; and
    • agreeing to the Terms.
  • You must provide accurate and complete information as prompted by the electronic registration form or any other request made by us. Your registration will be rejected if you fail to properly complete the electronic registration process.
  • Your account
  • After you complete the registration process described in paragraph 4, we will confirm your registration by sending you an email confirming your registration and we will create your account.
  • Your account will enable you to:
    • add Products to your shopping cart;
    • place an Order; and
    • pay for the Products.
  • Updating your details
  • You must tell us if the details we have for you change, or if they are incorrect or incomplete.
  • You may at any time change or your contact details and your unique password by logging on to the Website and changing your details.
  • You may disable your account at any time.
  • How to log in to your account
  • You will be able to log in to your account on the Website using your email address and password.
  • Keeping your account secure
  • You must keep your password secret.
  • You are responsible for all use of your account and your password.
  • Whenever a person performs any act with your password or through your account, we will treat this as if it was done by you and with your approval.
  • You must notify us immediately by sending us an email at support@commanderhq.net if you suspect that another person has obtained unauthorised access to your account, or password, or if you are aware of any unauthorized use of
  • your account or your password. You will be responsible for changing your privacy settings on your account as soon as you become aware of any unauthorised access.
  • You accept that we cannot protect you if you do not keep your password secret or if someone obtains unauthorised access to your account.
  • We will not be responsible for any loss or damage you may suffer if any other person uses your password or accesses your account without your approval or consent.
  • Our Products
  • We offer the Products specified in the Product Catalogue for sale.
  • Sale of the Products is subject to availability of stock. You will not be able to order Products which are out of stock.
  • The images of the Products on the Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. The Products may vary slightly from those images.
  • Although we have made every effort to be as accurate as possible, all sizes, dimensions, weights, capacities, dimensions and measurements indicated in the Product Catalogue may vary slightly.
  • The packaging of the Products may vary from that shown on images on the Website.
  • Prices
  • The price of the Products will be as set out in the Product Catalogue in force at the time that you create your Order.
  • If you are a registered member of the CommanderHQ Service, you will qualify for a discount. The Product Catalogue will display prices and the applicable discounts available to members of the CommanderHQ Service.
  • Our prices may vary and change at any time, but price changes will not affect Orders which you have already created.
  • The prices for the Products include VAT.
  • The prices for the Products exclude delivery and shipping costs. The delivery and shipping costs will be as communicated to you during the check-out process, before you confirm your Order. The delivery and shipping costs will be added to the total amount due and will vary according to the geographical location of your delivery address.
  • The Website contains a large number of Products. Despite our reasonable efforts some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your Order.
  • We will not process your Order until we have your instructions and confirmation. If we are unable to contact you using the contact details you provided during the Order process, we will treat the Order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
  • How to Order the Products
  • Our shopping pages will guide you through the steps you need to take to place an Order with us.
  • You can add as many Products as you wish to your shopping cart.
  • You may not purchase more than 3 (three) items of the same Product during any one calendar month.
  • To create an Order, you must:
    • check-out the Products you wish to purchase from your shopping cart;
    • provide or confirm your contact details;
    • provide or confirm your delivery address and the nearest Postnet branch;
    • provide or confirm your billing address;
    • provide your preferred payment method; and
    • provide your preferred delivery method.
  • Once you have successfully created an Order, we will provide you with an Order number for reference purposes.
  • After you create an Order, you will receive an email from us acknowledging that we have received your Order. This does not mean that your Order has been accepted.
  • Our acceptance of the Order is conditional upon our receipt of your payment. We will confirm our acceptance to you after we successfully receive payment from you by sending you an email confirming your Order ("Order Confirmation"). If we do not receive acknowledgement from Payfast of a successful Order, it is your responsibility to contact Payfast to resolve payment. We will provide reasonable assistance where possible.
  • If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price, we will inform you of this by e-mail and we will not process your Order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
  • How to pay
  • You can pay for the Products and membership using the following payment methods through PayFast, Snapscan and/or Cashlog:
    • by credit card or debit card;
    • cheque card;
    • Bitcoin; or
    • by EFT directly into our bank account.
    • Snapscan
    • Cashlog (Mobile Billing)
  • Payment for the Products and all applicable delivery or shipping charges is in advance. You must pay the full total amount due and payable at check-out. We do not accept partial payments.
  • You will be required to capture your payment method and pay within the allocated time from the time that you proceed to check-out. If this time is exceeded then you will be taken back to the beginning of the Ordering process.
  • We will not store or save any of your payment details.
  • Delivery
  • You will be able to choose your preferred delivery or shipping method at check-out. Initially Post to Postnet is the only delivery option available, however should you wish to collect your purchases, please email us at info@commanderhq.net
  • Delivery will be within 5-7 Business Days from when we email you the Order Confirmation unless there is an issue with stock or a Force Majeure Event. In the event of a delay we will notify you.
  • Where you have chosen delivery by courier, we will deliver to the specified delivery address. If no one is available at your delivery address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.
  • Delivery of an Order shall be completed when we deliver the Products to the address you gave us and all risk and ownership in and to the Products will vest in you from the date of delivery.
  • Occasionally our delivery to you may be affected by a Force Majeure Event. Please refer to paragraph 20 for our responsibilities when this happens.
  • How to cancel an Order
  • Prior to delivery
  • You may cancel your Order within 7 days from the date which we send you the Order Confirmation provided the Products have not yet been delivered.
  • If you wish to cancel your Order you must contact the administrator at stop@commanderhq.net so that we can reverse your payment.
  • You must send us written notification of your cancellation to stop@commanderhq.net
  • After delivery
  • If the Products have been delivered to you after you notify us to cancel your Order, then you must return it to us without undue delay and in any event not later than 5 (five) days after the day on which you let us know that you wish to cancel the Order. You must send it back to the return address specified on your delivery invoice. Unless the Products are faulty, you will be responsible for the cost of returning the Products to us. If we have offered to collect the Products from you, we will charge you the direct cost to us of collection.
  • Return and refunds
  • Refunds
  • If you send us written notice that you intend to cancel your Order, we will
  • use reasonable efforts to refund you the price you paid for the Products, provided that we may reduce your refund to reflect any reduction in the value of Products or any charges reasonably incurred by us in processing your
  • Order;
  • use reasonable efforts to refund any delivery costs you paid provided that we may reduce your refund to reflect any charges reasonably incurred by us in processing your Order; and
  • use reasonable efforts to make any refunds due to you as soon as possible and in any event within thirty days after the date that you provide us with written notice of cancellation.
  • We will refund you using the same payment method used by you to pay for the Products.
  • Faulty Products
  • If you have returned the Products to us because they are faulty or not in good working order, we will, in our sole discretion, elect to:
  • replace the Product; or
  • refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
  • Returns
  • If you are unhappy with the Products for any reason you may return the Products to us at your own cost within 7 days of receipt, provided you provide us with proof of purchase. We will use reasonable efforts to refund you the
  • price you paid for the Products, provided that we may reduce your refund to reflect any reduction in the value of Products or any charges reasonably incurred by us in delivery.
  • Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.
  • Permitted use of the Website
  • Subject to the further provisions of these Terms, this Website and the Website content may only be used by you for lawful personal purposes ("the Permitted Use"). The Permitted Use shall not extend to the use of the source code of this Website or the Website content.
  • In addition, you are not allowed, without our prior written approval, to:
    • frame, link to, modify, distribute, commercialise, exploit and/or alter the Website or the Website content;
    • incorporate any part of the Website content in any other work or publication; and/or
    • perform any other act which may not be considered fair use. (collectively "Prohibited Acts")
  • These Terms and any restrictions on the use of this Website or the Website content shall also apply to any part of this Website or the Website content which may be cached when using this Website or the Website content.
  • We may, in our sole discretion, at any time and for any reason and without prior written notice, suspend or terminate:
    • the CommanderHQ Website or Service;
    • the operation of this Website or any of the Website content; or
    • your right to use this Website or any of the Website content.
  • You may not transfer any rights granted to you in terms of these Terms to any other person or entity.
  • We are allowed to grant the same, similar, additional or different rights to any other person or entity.
  • You are solely responsible for obtaining and maintaining all facilities, services, products and equipment which may be required by you to use the Website or Website content.
  • Exclusion of liability and indemnity
  • Your use of this Website and the Website Content is entirely at your own risk.
  • To the fullest extent permitted by law, we shall not have any liability whatsoever in relation to this Website and the Website Content. You hereby indemnify us against any loss, liability, expense, claim, penalty or damage ("Loss"), whether direct, indirect, special or consequential, arising from your use of the Website or the Website Content, or any actions or transactions resulting therefrom, even if we have been advised of the possibility of such Loss.
  • In addition, we will not be liable for any unavailability, interruption, downtime, malfunction, or failure of payment service, this Website or the Website Content for any reason whatsoever.
  • To the fullest extent allowed by law, if any of the limitations or exclusions of our liability in these Terms are held by any competent court, arbitrator or authority to be invalid or unenforceable, in no event will our total cumulative liability to you exceed 00 (one thousand Rand)
  • For the purposes of this clause 13, any reference to us will be deemed to also include our employees, officers, directors, representatives, agents, shareholders, affiliates, subsidiaries, holding companies, advisers, service providers, suppliers and content providers.
  • Disclaimer and exclusion of warranties
  • This Website and Website content are provided "as is" and is subject to change without notice.
  • We do not accept any responsibility for any errors or omissions on this Website or the Website content.
  • In addition, you acknowledge that the Website content may not be accurate or complete.
  • This Website and the Website content is provided without any representation or warranty whatsoever, whether express, implied or statutory, including (without limitation) any representation or warranty as to the operation,
  • integrity, compatibility, availability or functionality of this Web Site or as to the operation, accuracy, completeness, integrity, compatibility, availability, functionality or reliability of the Website content.
  • We also make no warranty or representation, whether express or implied, that the Website content is free of viruses, destructive materials or any other data or code which is able to harm or otherwise impede in any manner the operation of a computer system, computer network, any handset or mobile device, or your hardware or software and you accept all risks in this respect.
  • You may also not rely on any warranty or representation, which allegedly induced you to agree to these Terms, unless the representation or warranty is recorded in these Terms.
  • You acknowledge that this Website and the Website content is not intended to, and does not, constitute advice or a recommendation of any nature whatsoever, including (without limitation) in respect of any institution, investment, service or product.
  • The grant of any indulgence by us to the you in respect of any matter connected to the use of this Website or the Website content shall not constitute a waiver of any right by us or prevent or adversely affect the exercise by us of any existing or future right.
  • References and links to and from other web sites
  • This Website may contain references or links to other web sites ("Other Web Sites") and to the products, opinions or services of third parties. Your use of the Other Web Sites or the products or services of third parties is entirely at your own risk.
  • Your use of Other Web Sites or the products or services of third parties shall be entirely at your own risk. We shall not be responsible for any Loss whether direct, indirect, special or consequential, arising from or related to your reliance on, use or attempted use of Other Web Sites or the opinions, products or services of third parties.
  • You shall not make (and may not permit any third party to make) any reference to us, this Website or the Website content, whether by way of a link or otherwise, where the reference could in any way be interpreted as an endorsement, affiliation, or recommendation by us in relation to you or a third party, or of the services, products or opinions of a third party, without our prior written consent.
  • For the purposes of this clause 16, any reference to us will be considered to also include our employees, officers, directors, representatives, agents, shareholders, affiliates, subsidiaries, holding companies, advisers, service providers, suppliers and content providers.
  • Intellectual Property Rights
  • The Website and the Website content are protected by law. Any unauthorised use of the Website and the Website content is prohibited.
  • You will not acquire any right, title or interest in or to this Website or the Website content other than those rights expressly granted to you in these Terms.
  • Where any of the Website content has been licensed to us or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.
  • Your behaviour when using this Web Site
  • You shall not use this Website to obtain or distribute:
    • copyrighted material or material protected by law without our prior written consent;
    • material containing viruses or any other destructive materials or data or code which is able to corrupt, interfere with, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation of a computer system or hardware or software.
  • You must not perform any act which may jeopardise or interfere with the functionality or the operation of any part of this Website.
  • You are strictly prohibited from using this Website for "spoofing", "hacking", "flaming", "cracking", "phishing" or "spamming" or any other activity designed or aimed at achieving purposes similar or the same as the aforementioned acts.
  • You shall not intercept any information transmitted to or from us or this Website which is not intended by us to be received by you.
  • We may suspend the Website and your use of the Website
  • We may temporarily suspend part or all of the Website, or your use of the Website and account in any one or more of the these circumstances:
  • we need to do maintenance on, or updates to, the Website, or any of the systems, software, technology or other infrastructure that we use to provide the Website or Website content;
  • we become aware of any actual, threatened or suspected fraud or any actual, threatened or suspected unauthorised use of your account;
  • we have reasonable grounds to believe that the Website or your account are being used negligently, fraudulently , illegally or in a way that we have not given permission for;
    • you do not comply with your obligations and even after we have given you 10 days notice to comply (or such shorter period where this is reasonable);
    • we reasonably believe that your password has been lost or stolen or disclosed to an unauthorised person;
    • we become aware that any information you have provided is false, inaccurate, incomplete or misleading;
    • we must do so to comply with the law; or
    • a court or regulator tells us to do this.
  • The suspension will continue for so long as we reasonably believe is appropriate.
  • We will notify you if we suspend part or all of the Website or your account where it is reasonable to do so.
  • Force majeure
  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by a Force Majeure Event.
  • An Force Majeure Event means any act or event beyond our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • If an Force Majeure Event takes place that affects the performance of our obligations under these Terms:
  • we will contact you as soon as reasonably possible to notify you of the Force Majeure Event. Where the Force Majeure Event affects our delivery of Products to you, we will arrange a new delivery date with you after the Force
  • Majeure Event is over.
  • You may cancel an Order affected by a Force Majeure Event which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, excluding any delivery charges.
  • notices
  • Addresses where we agree to accept notices, including legal notices
  • Any notices sent to us under these Terms, including legal notices, must be delivered to us at any one of the following addresses:
  • By Registered post: PO Box 2167. Sun Valley, Cape Town, 7985
  • By email: stop@commanderhq.net
  • Addresses where you agree to accept notices, including legal notices
  • Any notices we send to you under these Terms, including legal notices, will be delivered to the address you provided upon registration or any other address which you have given us proper notice about. If you change addresses but do not tell us you agree that you will accept notices, including legal notices, at the address which you provided at registration.
  • If you chose email as your preferred method of communication at registration, you agree that we may deliver notices, including legal notices, to your email address.
  • Time periods for notices, including legal notices
  • As far as the law allows, we both agree that any notice delivered under these Terms is treated as being received:
    • on the date of delivery, if delivered by hand (courier) to the physical address;
    • 10 days after posting, if sent by ordinary mail to a postal address;
    • on the first business day after sending an email;
    • at 09h00 on the first business day after sending a SMS toy your mobile number.
  • Notices by SMS or email
  • We have the right to send you notices about the following issues by SMS or email:
    • increases to prices;
    • notices that we intend to suspend or terminate the Website or your account;
    • notices that we have amended or updated any part of the Terms; and
    • notices about billing, delivery or payment information.
  • You may not unsubscribe to receive notices from us regarding the above information.
  • Direct marketing
  • We may send you notices from time to time about marketing offers, newsletters or other recommendations or information which we may deem to be relevant or interesting to you.
  • You may unsubscribe from these communications at any time, by following the unsubscribe link in the communication.
  • Variation of Terms
  • We may at any time amend, or impose additional terms and conditions relating to these Terms from time to time. Please refer to the top of this page to see when these Terms were last updated and which Terms were changed.
  • On the first occasion on which you use this Website after the amended Terms have been displayed on this Website, if you continue to use this Website after having had a reasonable opportunity to review the amended Terms, the amended Terms will immediately be treated as being effective and binding on you.
  • Every time you order Products from us, the Terms in force at the time of your order will apply. It is your responsibility to access and familiarise yourself with any amendments to the Terms on each occasion that you make use of this Website.
  • If we have to revise these Terms as they apply to your Order, we will use reasonable efforts to contact you to give you reasonable advance notice of the changes.
  • If you not agree to the changes you may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at your cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, excluding any delivery charges.
  • Privacy Policy
  • We recognize the importance of protecting your privacy in respect of personal information collected by us when you use the Website.
  • By continuing to use the Website you agree to the terms and conditions set out in the Privacy Policy and you consent to us collecting and using your personal information for the purposes set out in the Privacy Policy. If you do not agree to the Privacy Policy please do not continue to use the Website.
  • Should you decide to make use of our Website, the types of personal information that we may collect from you includes information necessary for our legitimate business interests. This may include (amongst other things)   the following:
    • your name and surname;
    • your email address;
    • mobile phone number;
    • date of birth;
    • your physical address;
    • your gender; and
    • payment details.
  • We may collect your personal information in several ways, including when register or sign up on the Website, make use of the payment services, browse the Product Catalogue or we carry out demographic research. The supply of your personal information is voluntary, however you acknowledge that we cannot make certain services available to you on the Website if you do not wish to supply such personal information.
  • You agree to provide accurate, truthful and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything. Failure to adhere to this requirement will entitle the Company, inter alia, to terminate your use of the Website.
  • The purposes for which we will use your personal information are as follows: in relation to the ordering, sale and delivery of Products; to contact you regarding current or new Products or services, to inform you of new features, special offers and promotional competitions (provided you have consented to receiving such marketing material), to notify or verify you of amounts payable for security, administrative or legal purposes, for helping us in any future dealings with you and generally to improve your experience on our Website.
  • Should you no longer wish to receive marketing communications from us, you may send us an email or mobile text message to  unsubscribe@commanderhq.net Your cancellation will be effected on the first business day of the following month after you have notified us of your cancellation.
  • The Company will not use your personal information for any purpose (other than as stated above) without your express consent. We will not use or disclose your personal information to third parties without your consent, unless the use or disclosure is –
  • required in order to comply with applicable law, order of court or legal process served on the Company; and/or
  • disclosure is necessary to protect and defend the rights or property of the Company.
  • We will be entitled to disclose your personal information to those of our affiliates, agents, advisors, employees and/or third party service providers and suppliers (including payment providers) who assist us to interact with you via our Website, mobile communications and/or email, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information. We will also share your personal information with government or law enforcement agencies where the law requires that we disclose your personal information, and where we have reason to believe that a disclosure of your personal information is necessary to identify, contact or bring legal action against a party who may be in breach of the Terms.
  • We will:
    • treat your personal information as strictly confidential;
    • take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
    • promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
    • provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
    • upon your request, promptly return or destroy any and all of your personal information in our possession or control.
    • We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
    • You may request access to the personal information which we collect from you, including to rectify the information, or object to its processing by sending an email to us at info@commanderhq.net You also have the right to lodge a complaint with the information regulator if you think we are in breach of any applicable data protection legislation.
    • We may, from time to time, transfer, store or host your personal information on servers outside of South Africa. We will at all times ensure that appropriate security safeguards are in place to secure and protect such personal information.
  • If this Privacy Policy or any provision in this Privacy Policy is regulated by or subject to the Protection of Personal Information Act ("POPI") or other data protection legislation it is not intended that any provision of this Privacy Policy contravenes any provision of POPI or other data protection legislation. Therefore all provisions of this Privacy Policy must be treated as being qualified, to the extent necessary, to ensure that the provisions of POPI or other data protection legislation are complied with.
  • Support
  • Should you experience any difficulties with any aspect of the Website you may contact our support team on 021 789 0102or send us an email at support@commanderhq.net
  • Other important terms
  • Assignment
  • You shall not cede, assign or transfer any of your rights and obligations in these Terms without our prior written consent.
  • We are entitled to cede, assign or transfer any of our rights and obligations in these Terms without your prior written consent and without notice to you.
  • Governing law and jurisdiction
  • The Terms and the relationship between us shall be governed by the laws of South Africa.
  • As far as the law allows, you agree to submit to the non-exclusive jurisdiction of the South African High Court, Western Cape Division.
  • Waiver
  • Our failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.
  • If any provision of the Terms is found by a court of competent jurisdiction to be invalid (including, without limitation, because such provision is inconsistent with the laws of another jurisdiction) or inapplicable, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision.
  • Whole agreement
  • These Terms make up the whole agreement between you and us relating to the use of the Website. As far as the law allows, neither you nor we are legally obliged to comply with any term, condition, undertaking, representation, or promise relating to the Website that is not written in these Terms.
  • Each provision is separate
  • Each provision of these Terms, and each part of any provision, is removable and detachable from the others. As far as the law allows, if any provision of these Terms, or part of a provision, becomes unenforceable, illegal or invalid, it must be treated as if it was not included in these Terms. The rest of these Terms will still be valid and enforceable.
  • Additional information
  • For the purposes of the Electronic Communications and Transaction Act 25 of 2002, the Company's information is as follows (to be read in conjunction with the other terms and conditions contained on this Website):
  • Full name: Cellular Media Distribution CC
  • Description of main business: Digital Agency
  • Main business address of receipt for legal service: PO Box 2167. Sun Valley, Cape Town, 7985 Cape Town, Western Cape, South Africa
  • Office bearers: Carey Mol
  • Our membership to any self-regulatory or accreditation bodies: WASPA
  • Official website: cmd.co.za
  • Email address: info@commanderhq.co.za
  • Membership/SUBSCRIPTIONS
  • CommanderHQ is a service offering access to sports, health and lifestyle services, such as gear, where the membership can be paid via a mobile subscription service which is charged at R50 per month and offers you access to discounted lifestyle products available while you remain subscribed. The monthly charge will be recovered directly from your service provider if you are utilising Cashlog as your payment option (Mobile Billing) and you will in turn pay your service provider. You authorise us to recover the relevant amounts directly from your service provider who you authorise to pay us. You confirm that you are allowed to provide the authorisations mentioned.
  • You may contact us via email to subscriptions@commanderHQ.net to obtain a full record of your transaction. We will in any event confirm your subscription and your details via email or mobile communication. Alternatively you can log on to cashlog.com and register with your mobile number for access to a detailed statement of your subscription account.
  • The Company is a member of the Wireless Application Service Provider's Association ("WASPA") and is bound and undertakes at all times to abide by the WASPA Code of Conduct. You have the right to approach WASPA to lodge a complaint in accordance with the WASPA complaints procedure at waspa.org.za
  • Cancellation/Unsubscribe
  • You are free to cancel your subscription at any time by following the instructions per operator below:
    • should you wish to suspend or cancel your subscription to the Websites, you may: send us an email with the words "Suspend CommanderHQ subscription together with your name and surname" in the subject line to stop@commanderhq.net. Your cancellation will be effected within 30 days after you have notified us of your cancellation. We will retain your data for 90 days after you have cancelled your subscription, after which time, your data will be destroyed; or
    • send an SMS with the words "STOP CommanderHQ" to shortcode 33179. at the standard rate. Your cancellation will be effected on the first business day after you have notified us of cancellation or unsubscribed.
  • For help with Cashlog contact their call centre on +27214152190 (standard call rates)

COMPETITION

Please read these competition rules carefully. If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.

1. To enter a competition you must be: (a) South African resident; and (b) 18 years old or over at the time of entry.

2. You may only enter once and your entry will go in to a final draw for the specified prize.

3. Competitions are not open to employees (or members of their immediate families) of Cellular Media Distribution (CommanderHQ), their affiliated advertising or media) agencies, or any subsidiary thereof.

4. No purchase is necessary to enter the competition, but you are required to register personal information as detailed on the entry form

5. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.

6. The closing date is as specified, and Cellular Media Distribution (CommanderHQ) reserves the right to amend the competition end date at any time.

7. If you are a winner, we will notify you by telephone or e-mail. The judges’ decision will be final, and no correspondence will be entered into.

8. The winners will be announced on the CommanderHQ Facebook page and the Commander HQ website after they have been notified and confirmed receipt of their notification.

9. By entering the competition the winner agrees to receive correspondence from Cellular Media Distribution (CommanderHQ) from time to time.

10. The panel of judges for each competition will be comprised of members of the marketing team of a relevant department of Cellular Media Distribution (CommanderHQ) or their chosen representatives. The winner will be chosen through random selection.

11. No part of a prize is exchangeable for cash or any other prize.

12. If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.

13. Incorrectly completed entries will be disqualified.

14. This competition is being run by Cellular Media Distribution (CommanderHQ) Physical Address: 129 Emerald Drive, Cape Town, South Africa

15. Please read our Privacy Policy which tells you how we use any personal information we may collect about you by entering a competition.

16. Cellular Media Distribution (CommanderHQ) reserves the right to amend these rules at any time. Cellular Media Distribution (CommanderHQ) may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.

17. Cellular Media Distribution (CommanderHQ) will endeavour to send prizes within a month of the competition end date but cannot guarantee this delivery time.

18. You may not use the website to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam) or to knowingly transmit any data, send or upload any material that contains viruses, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

19. Cellular Media Distribution (CommanderHQ) does not guarantee to use or otherwise make available any Content on the Site and shall not have any liability to you for any loss of publicity or enhancement of reputation. Cellular Media Distribution (CommanderHQ) may also on appropriate circumstances, and at its sole discretion, reject, edit, remove or disable access to Content without notice, which appears to be legally or otherwise problematic.

20. Cellular Media Distribution (CommanderHQ) reserves the right to amend these terms and condition and to amend, suspend or cancel the Site at any time due to circumstances beyond its control.

21. Cellular Media Distribution (CommanderHQ) is not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of or unauthorised access to Content, or Content lost, damaged or delayed as a result of server functions, technical issues, virus, bugs or other causes outside our reasonable control.

22. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Cellular Media Distribution (CommanderHQ) and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at http://www.commanderstore.com/pages/privacy#

23. The competition will close at midnight on Wednesday the 19th of May 2017. The draw will take place on Thursday the 20th of July 2017. The winner will be notified thereafter and will have a total of seven days to respond to claim their prize.